I ended up staying a couple nights at the Mumbai international airport marriott as I needed to return to Mumbai on my way to Kathmandu for a couple days (to pick up some stored luggage, meet up with a couple friends, and so on…).
Prior to check in, I had contacted the front desk manage to arrange for a package to be delivered to the hotel. He made sure is was adequately taken care of.
The ride from the airport in a private car was arranged and taken care off, free of charge (likely because I’m a platinum, normal price is around 20$usd each way). The driver was very friendly, welcoming, and excited to give me information fon the ganeesh festival currently going on in the state that Mumbai is located.
Upon arrival, after clearing multiple bomb dogs, and a dozen security personal inspecting my luggage, person, and the hotel car, I entered the large lobby, which even at the hour of my late arrival had a huge bustle of activity going on. I was very quickly and painlessly checked in, and offered both a food and drink option as my platinum gift (isn’t it usually one or the other?).
I was given a free upgrade to one of their corner unit junior suites. A more than satisfactory room, and a very welcome upgrade on my behalf.
The lounge was typical except in hard product, but the service was excellent. Timing fir the free drinks and food offered to platinums was very relaxed. I never felt once like i needed to order one more free drink before the end of the happy hour. One night, as the happy hour ended, I was even given the rest of the bottle of wine I was drinking as the bar was closing. A+ service in the lounge, one of the best I’ve experienced with Marriott.
The manager also did an excellent job, checking in with me multiple times during my stay to ensure that everything was in order, and a couple timesg when I was having small issues, they were immediately escalated to his office and handled aggressively until resolved.
All in all I give this hotel a rating of 8 of 10. It is after all a courtyard, and I’ve stayed in ritz and jw’s that I have ranked lower.
What needs improvement? Nothing.